Terms of service
Terms of Service
These Terms of Service govern your use of the FLEXRAW website and your purchase of products from FLEXRAW.
By accessing or using our website, you agree to these Terms of Service.
1. About FLEXRAW
FLEXRAW is an online jewelry and accessories brand operated by:
Shanghai Haijiepai Trading Co., Ltd.
Website:
Customer service:
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, measurements, and other information displayed on our website are accurate and up to date.
However, colors and appearance may vary depending on your device, screen settings, lighting, or photography conditions.
We reserve the right to correct errors, update product information, and modify or discontinue products without prior notice.
3. Prices and Payment
All prices displayed on our website are shown in the currency indicated at checkout.
Applicable taxes, duties, shipping charges, or other fees may apply depending on your location and order.
Payment must be successfully authorized before an order can be processed.
We reserve the right to refuse or cancel an order where there is a suspected payment issue, fraud, pricing error, inventory issue, or other legitimate reason.
4. Orders
After placing an order, you will receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been accepted or shipped.
We reserve the right to cancel an order where necessary, including in cases of suspected fraud, inaccurate pricing, unavailable products, or other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
5. Shipping
Shipping times and conditions are described in our Shipping Policy.
Delivery times are estimates and may be affected by customs clearance, carrier delays, weather, holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase.
7. Intellectual Property
All content on this website, including but not limited to the FLEXRAW name, logo, photographs, graphics, product designs, text, videos, and other materials, is owned by or licensed to FLEXRAW unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
8. Website Use
You agree not to use this website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the operation of the website.
You must not attempt to gain unauthorized access to our systems, accounts, or data.
9. Third-Party Services
Our website may use third-party services, including payment providers, shipping providers, analytics services, advertising platforms, and Shopify.
Your use of third-party services may also be subject to the terms and policies of those providers.
10. Limitation of Liability
To the maximum extent permitted by applicable law, FLEXRAW will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms limits liability or consumer rights that cannot legally be excluded or limited.
11. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws applicable to the legal entity operating FLEXRAW, subject to any mandatory consumer protection laws applicable to you.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.
13. Contact
If you have any questions about these Terms, please contact:
flexrawshop2@gmail.com
Shanghai Haijiepai Trading Co., Ltd.
Shanghai, China